Calls Today
184
+12% this week
IT Spider Webs Communication Platform
Smarter business communication with Spider Connect.
A modern cloud communication platform for professional IVR, call routing, queues, recordings, reporting and customer engagement.
Cloud IVR
Call Queues
Call Recording
Live Reporting
Live overview
Live
Communication Dashboard
Active Calls
8
4 departments
Missed Calls
6
3 callbacks due
Call journey
Live Call Flow
Incoming Call
Smart IVR
Department
Available Agent
Team
Agent Status
SA
Sales Team 3 agents available
SU
Support 2 agents on calls
AC
Accounts 1 agent available
Cloud Based
Access from anywhere
Secure & Reliable
Built for business use
Fully Configurable
Built around your workflow
Ongoing Support
UK and Pakistan teams
More Than an IVR System
One platform for every customer conversation.
Spider Connect brings your business calls, departments, employees and customer communication into one manageable platform.
From a professional auto attendant to call queues, recordings, reporting and future AI automation, Spider Connect is designed to grow with your organisation.
Core Features
Everything your business needs to handle calls professionally.
Spider Connect brings together intelligent call routing, business availability, team management and reporting in one easy-to-manage communication platform.
Multi-Level IVR
Build professional phone menus with multiple departments, options and call-routing levels.
- Custom welcome messages
- Department selection
- Multiple menu levels
Ring Groups
Route incoming calls to teams and departments so the right people can answer quickly.
- Simultaneous ringing
- Sequential call routing
- Department-based groups
Business Hours
Automatically change call handling based on your opening hours, weekends and holidays.
- Opening-hour schedules
- Holiday routing
- After-hours messages
Call Forwarding
Forward business calls to office phones, mobiles, remote employees or external numbers.
- Mobile forwarding
- Remote-team support
- Failover destinations
Voicemail
Capture important messages when your team is unavailable and keep customer enquiries from being lost.
- Department voicemail
- Personal mailboxes
- Email notifications
Call Recording
Record business conversations for quality monitoring, training and authorised record keeping.
- Automatic recording
- Secure playback
- Searchable call history
Reports & Analytics
Understand call volumes, missed calls, wait times and team performance from one clear dashboard.
- Call-volume reporting
- Missed-call analysis
- Team performance
Management Dashboard
Manage your phone system, users, call flows, schedules and reports from one secure online portal.
- Live call overview
- User and team management
- Central configuration
How Spider Connect Works
From the first ring to the right person.
Spider Connect guides every incoming call through a clear, professional journey so customers reach the correct team quickly and efficiently.
Customer Calls
The customer calls your main business number from any landline or mobile phone.
Professional Greeting
Spider Connect welcomes the caller with your customised business greeting.
Caller Selects an Option
The caller chooses the department or service they require.
Smart Routing
Calls are routed according to department, opening hours, availability and your configured rules.
Ring Group
The correct employees or department phones ring together or in your preferred sequence.
Available Agent
An available member of your team answers the customer professionally.
Call Recording
Where enabled, the conversation can be securely recorded for authorised review and training.
Reports Dashboard
Call details, duration, status and team performance are available in your management dashboard.
Live Call Analytics
Understand every call from one clear dashboard.
Spider Connect gives authorised users a live overview of call activity, missed enquiries, waiting times and team availability.
Reduce missed calls
Quickly identify unanswered calls and customers who may need a callback.
Monitor waiting times
Review how long callers wait before reaching an available team member.
Review team availability
See which departments and agents are available, busy or offline.
Today
Call Volume
Performance
Departments
Sales
64 calls
Support
51 calls
Accounts
39 calls
General
30 calls
Current activity
3 active
Live Calls
Sales Department
Caller ending 6742
02:14
Customer Support
Caller ending 2819
01:37
Accounts
Caller ending 5061
00:48
The Spider Connect Vision
One platform powering every business conversation.
Spider Connect is more than an IVR system. It is the foundation of the Spider Platform, bringing together business communication, automation and future AI services into one secure cloud platform.
Available Today
- Multi-Level IVR
- Business Hours
- Ring Groups
- Call Routing
- Call Recording
- Voicemail
- Reports & Dashboard
- Extension Management
Coming Soon
- WhatsApp Business
- SMS Messaging
- Email Notifications
- Shared Inbox
- Click-to-Call
- Customer Timeline
Future AI
- AI Receptionist
- AI FAQ Assistant
- AI Appointment Booking
- AI Call Summaries
- Voicemail Transcription
- Voice Sentiment Analysis
The Spider Platform Ecosystem
Spider Connect is designed as the communication hub for every Spider business solution.
Spider Connect
Spider CRM
Spider Courier
Spider School
Spider Mosque
Spider Inventory
Spider Clinic
Spider Legal
Simple Pricing
Simple plans that grow with your business
Whether you're a small business or a large enterprise, Spider Connect provides the tools you need to manage customer communications professionally. Start with the plan that fits your organisation today and expand as your business grows.
Perfect for small businesses
Starter
Ideal for start-ups and small businesses looking for a professional cloud phone system.
Best for
What's included
- Up to 10 users
- 1 company
- 1 business phone number
- Up to 2 concurrent calls
- Up to 2 departments
- Up to 10 extensions
- 1 IVR menu
- Up to 2 ring groups
- Business-hours routing
- Call recording
- Voicemail
- Live dashboard
- Basic reports
- Email support
Most Popular
Built for growing businesses
Professional
Designed for growing businesses that need advanced communication tools and greater flexibility.
Best for
What's included
- Up to 50 users
- Up to 10 phone numbers
- Up to 10 concurrent calls
- Up to 10 departments
- Up to 50 extensions
- Unlimited IVR menus
- Unlimited ring groups
- Advanced call queues
- Call recording
- Live dashboard
- Advanced reports
- API access
- Priority support
Custom solution
Enterprise
Built for organisations requiring enterprise-scale communications with tailored deployment and support.
Best for
What's included
- Unlimited users
- Unlimited phone numbers
- Custom concurrent-call capacity
- Unlimited departments
- Unlimited extensions
- Unlimited IVR menus
- Unlimited ring groups
- Advanced queue management
- Multi-site deployment
- Custom integrations
- Dedicated account manager
- SLA support
- Early access to AI features
Included with every plan
Professional service at every level
Enterprise-Grade Security
Secure access and carefully protected business data.
Cloud Deployment
Access your phone system from supported locations and devices.
Pakistan Business Numbers
Professional business-number options subject to availability.
UK-Managed Support
Technical guidance managed to professional UK standards.
Regular Updates
Continuous platform improvements and feature development.
Platform Integrations
Designed for future integration with the Spider ecosystem.
Need something different?
A solution designed around your organisation
Every organisation is unique. If our standard plans do not meet your requirements, we'll design a Spider Connect solution tailored to your users, locations and workflows.
Frequently Asked Questions
Everything you need to know about Spider Connect
Find answers to common questions about setup, phone numbers, devices, call recording, support and expanding your Spider Connect service.
Still have a question?
Speak to our team about your organisation, users, locations and communication requirements.
Talk to Our TeamIn many cases, an existing business number can be transferred to Spider Connect. Number portability depends on your current provider, number type and location. Our team will check availability before the migration begins.
Not necessarily. Staff may be able to answer calls through supported desktop applications, mobile softphones or compatible SIP desk phones. We will recommend the most suitable setup for your business.
Yes. Spider Connect is designed for office-based, remote and multi-site teams. Users can connect from supported devices wherever they have a suitable and secure internet connection.
Yes. Spider Connect can expand as your organisation grows. Additional users, extensions, phone numbers, departments and call-routing features can be added within the limits of your selected plan.
Yes. Call recording can be enabled according to your configuration and plan. Your organisation remains responsible for informing callers and following applicable privacy, employment and data-protection requirements.
Yes. The Professional and Enterprise plans support advanced call routing with multiple IVRs, ring groups and call queues. Starter includes a simpler configuration suitable for smaller teams.
The timescale depends on the number of users, locations, phone numbers and routing requirements. A straightforward small-business setup will normally require less work than a multi-site deployment with number transfers and custom integrations.
Yes. We help configure the service and explain how administrators and users operate the platform. Ongoing support is provided according to the level included with your selected plan.
Yes. The Starter plan is designed for smaller organisations that need professional business numbers, extensions, voicemail, call recording, business-hours routing and a live dashboard.
Spider Connect is being designed as part of the wider Spider Platform. Future integrations may connect communications with products such as Spider CRM, Spider Courier and other business management modules.
Start with Spider Connect
Ready to transform the way your business handles calls?
Tell us about your users, departments, business hours and call-routing requirements. Our team will help design a professional Spider Connect solution around your organisation.
Free initial consultation
Solution designed around your workflow
No obligation
Speak to our team
Discuss your requirements and arrange a personalised Spider Connect demonstration.
Request a Demo WhatsApp Our Team We normally respond within one working day.